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GENERAL SALES CONDITIONS www.sneakersgarage.com

Download and print this general terms and conditions of sale, in pdf format, here.

We invite You to carefully read the following Conditions since they shall apply to the use of this Website as well as to any and all orders of Sneaker Garage’s Products executed by consumers (the Users) through the Website. No provisions deviating from these Conditions shall be binding on Sneaker Garage unless accepted in writing by the same. By navigating on the Website and submitting an order of Products through this Website, You declare that you are at least 16 years old and that you accept the applications of these Conditions. Users that are willing to purchase for professional purposes are invited to contact Sneaker Garage directly at info@sneakersgarage.com Or (+39) 081 61 71 687 We reserve the right to refuse orders that are filed for resale purposes. For the purpose of this general terms and conditions the following terms shall have the meanings set forth herein:

  1. Conditions”: this general terms and conditions;
  2. Website”: this website sneakergarage.com;
  3. Sneaker Garage”: Our company Italian Operations Limited S.r.l. with registered office in Via Romaniello 21/B, NAPOLI (NA), ITALIA | N. REA: NA – 823189, P.IVA IT06555971214 - Tel.: (+39) 081 61 71 687
  4. Products”: products offered on sale on the Website through the online shop;
  5. You” or “User”: any person using the Website and/or purchasing Sneaker Garage’s Products through the Website for personal purposes;
  6. Contents”: any materials, including images, illustrations, designs, icons, photographs, video clips, trademarks, trade signs and any other materials included or displayed on this Website.


  1. 1. Website Contents – Rules for the use of the Website

Contents. All Contents are copyrights, trademarks, trade and/or other intellectual property owned, controlled by, or licensed to Sneaker Garage. The Website as a whole and its content are protected by copyright, trademark and other intellectual property rights and may not be used except as permitted in these Conditions or with the prior written consent of Sneaker Garage as owner of such material. Reproduction of contents. The User may in any way or reproduce or publicly display, perform, or distribute or otherwise use any information, images and/or materials on this Website. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. This Website and all its Contents are intended solely for personal, non-commercial use. The User may download or copy the Contents and other downloadable materials displayed on the Website for personal use only. No right, title, or interest in any downloaded materials or software is transferred to the User as a result of any such downloading or copying. The User may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole, or in part any of the Contents, the Website. Use of the Website. In using the Website and/or placing orders of Products, the User shall:

  1. provide Sneaker Garage with true and correct information;
  2. ensure and warrant Sneaker Garage to have the right to use such information; and
  3. shall maintain the confidentiality of its account information and password, if any, and shall restrict access to such information to third parties.
  1. Online Shop

The Products. The Products displayed on the “online shop” section of the Website are also available in selected Sneaker Garage’s retailers in the world indicated in the Website. Images of the Products contained in the Website are for indicative purpose only. Prices. The prices of the Products are in Euro. All prices include VAT, but do not include delivery costs, custom charges, tariffs or other taxes of any kind, which may vary from country to country, as well as any additional charges such as special packing, insurance or similar cost. Therefore, any delivery expenses and custom charges shall be paid by the User who purchases the Products in addition to the price of the Products. Custom charges, if due, shall be paid by You directly to the customs authorities when the Products will arrive at your destination country, in addition to price paid to sneaker garage through the website. Orders and Sales. Any product displayed on Sneaker Garage Website represents an invitation to order the Products. By ordering, performed by clicking the “proceed with the order and pay” button, the User will submit an irrevocable and binding order of the Products to Sneaker Garage (“Order”) and shall be obligated to execute the payment of the Products. Sneaker Garage shall inform the User of the receipt of the Order within a period of one week by sending an Order confirmation receipt email on the email address provided by the User upon registration which concludes the purchase contract. The Order shall be binding on Sneaker Garage once and only said Order confirmation email has been sent to the User and the payment of the ordered Products has been executed by the User and received by Sneaker Garage in compliance with article 5 below. Sneaker Garage also reserves the right to refuse the Order in case of non-availability of the Products, by informing the User thereof within the term of one week from the receipt of the Order. Should this be the case, Sneaker Garage will reimburse the User any sum eventually paid by the latter for the Products. Cancellation of the Order We reserve the right to cancel the order in case:

  1. errors or inaccuracies of any kind on the Products offered on the Website;
  2. products are not available; should this be the case we will inform you immediately;
  3. the data you have provided are not correct or are not verifiable;
  4. we cannot deliver the Products at your address.
  5. we suspect fraudulent use of payments methods;
  6. you have less than 18 years;
  7. the payment is incomplete.
  1. Payment & Delivery

Payment. The payment of the Products shall be executed in advance by the User, upon submission of the Order, by Paypal or by credit card (VISA, MASTERCARD, ecc.). Payments are considered to have been made by the User only when the related amount has been credited to the bank account of Sneaker Garage. In case we do not receive payment within 2 days from placement of the order we will be entitled to cancel the order. You will be informed via email in this respect. Shipment. The Products will be packaged and readied to ship in compliance with the standard protection methods generally adopted by Sneaker Garage for the agreed mode of transport. The Products will be shipped, at the latest, within 7 (seven) days from the receipt of the payment. Their actual delivery will depend from the place of delivery and the method of shipment you will chose placing the order. We ensure that the Products are delivered to the User within 30 (thirty) days from the order date, according to the delivery term DDU – User’s address indicated in the Order - Incoterms 2010® ICC. Partial deliveries are allowed. We will inform you on possible delays in the delivery. However, within the limits provided by the law we are not responsible for delays in the delivery that are not attributable to us. if Sneaker Garage fails to deliver the Products after 8 (eight) weeks from execution by the User of the payment, the User will only be entitled to withdraw from the purchase contract and request restitution of the price paid. Address of Delivery. The Products will be delivered to the address specified by the User upon submission of the Order. The User will ensure that delivery of the ordered Products to the address indicated is possible during regular business and delivery hours. If the delivery address stated in the Order or any other information in the Order is incomplete, incorrect or misleading, Sneaker Garage will not be responsible for non-delivery or late delivery of the Products. Sneaker Garage may, at its own discretion, resend the Products to the User. Should this be the case, the User shall refund Sneaker Garage of any additional cost possibly incurred by Sneaker Garage as a result of incomplete, incorrect or misleading delivery address data or of any other information provided for by the User.  

  1. Withdrawal

Right of withdrawal. The User may withdraw from the purchase contract within 14 (fourteen) days from receipt of the Products, using the withdrawal model attached hereto. The right of withdrawal shall be exercised in writing, by email at the email address info@sneakersgarage.com or via registered letter. You shall return the Products, in their original packing, within 14 days from the exercise of the withdrawal and You accept to borne the shipping expenses to return of the Products. The right of withdrawal may also be exercised by You by returning the Products ordered within the above-mentioned term of 14 days from the receipt of the same. Should this be the case, the date of shipment of the Products will be taken into consideration to the effect of the timely exercise of the withdrawal right. The withdrawal notice and the returned Products are to be addressed to: Italian Operations Limited S.r.l. To the attention of: Sneakers Garage Via Romaniello 21/B, 80129 NAPOLI (NA) - Italy Loss of the right of withdrawal. We cannot accept returns for Products in case:

  1. you send the withdrawal model or the Products beyond the limit of 14 days; or
  2. the Products have been used or results in any way damaged or in case tags and stickers have been removed, or have been used in any way further than to verify their conformity to the order.

Consequences of withdrawal In the event the User lawfully exercises its right of withdrawal, and the Products returned has not suffered loss in commercial value do to handling by the User beyond the limits under this paragraph 4, Sneaker Garage will refund the User any sums paid for the Products, except of shipping expense for the return of the Products. If the User is unable to return or provide Sneaker Garage with the Products previously ordered or is only able to do so in part or in a deteriorated state, the User shall be obligated to pay compensation to this extent, according to the applicable laws, as follows. In case the User is not able to return the Products, Sneaker Garage shall be entitled to retain the full price paid by the User as damage compensation. In case the User is able to return the Products in part or in a deteriorated state, Sneaker Garage shall be entitled to return the price paid by the User for the Products, net of any damage compensation due to the deterioration of the Products returned.  

  1. Warranty

The User is entitled to obtain the warranty remedies provided for by the law. The following are expressly excluded from the warranty:

  1. any use of the Products which is different from standard use;
  2. defects or damages resulting from incorrect use, handling and storage of the Products,
  3. standard wear and tear.

The User shall notify Sneaker Garage of non-conformities or defects of the Products by fax or email, along with photographs of the non- conforming or defective Products, with no delay with respect to discovery of the defect. You shall inform us of any damage or other issues to packing within 3 days from receipt or you will suffer any loss relating to damages to the products.  

  1. Returns

For returns of Products after exercise of the right of withdrawal or as a result of defects of the Products, the User is requested to proceed as follows:

  1. the User shall send a withdrawal notice according to the provisions of paragraph 4 “Withdrawal” above, in case of withdrawal, or a defect statement including a description of the defect, according to the provisions of paragraph 5 “Warranty”, to the email address info@sneakersgarage.com, in case of defects of the Products;
  2. the product to be returned must be packaged in the original packaging (in case of withdrawal in due time), or in similar damage-resistant packaging (in case of defects of the Products). All of the product parts must be returned.

8.2 As soon as the Product is received by Sneaker Garage, Sneaker Garage will inform the User via email of the handling of the request, of the ascertained condition of the product and, if the Products is in good state, of the execution of the refund as well as of further actions that will be taken in this respect.  

  1. Applicable Law – Dispute Resolution

These Conditions shall be governed by Italian Laws. Any dispute arising out of or in connection with these Conditions and/or any single sale contracts which shall executed between the parties based on these Conditions, including any dispute regarding their validity, effect, interpretation, execution or termination, shall be subjected to the jurisdiction of the Italian courts and shall be exclusively referred for its resolution to the court where Sneaker Garage has its registered office. The User is also entitled to resolve any disputes relating to the on-line sales of the Products through the European online dispute resolution authority, connecting using the following website https://ec.europa.eu/consumers/odr/main/